1. Who we are
Stokpax (“Stokpax”, “we”, “us”) is a web-based inventory, invoicing and business management service operated from Türkiye under the Stokpax brand. Contact: info@stokpax.com. By creating an account or using stokpax.com you agree to these terms.
2. Pre-contractual information
Before you subscribe, the essential characteristics of the service (modules, user counts), the total price including how taxes are handled, the billing period, the trial terms, and your cancellation and withdrawal rights are presented on the Pricing page and at checkout. By confirming an order you acknowledge an obligation to pay at the end of the free trial unless you cancel first.
3. The service
Stokpax provides a subscription-based software service (SaaS) for inventory tracking, invoicing, customer/supplier account management, cash and bank tracking and related modules, accessed through a web browser. Each customer's data is stored in an isolated database with regular automated backups.
4. Accounts and trials
You must provide accurate information when signing up. New subscriptions include a 7-day free trial; you can cancel during the trial at no charge. You are responsible for keeping your login credentials confidential and for all activity under your account.
5. Subscriptions, billing and payment processing
Plans are billed monthly or annually in advance. Annual billing carries a 20% discount. Payments are processed by our authorized merchant of record and payment partners; the entity named on your invoice and card statement may therefore be our payment partner acting as reseller of the service. Prices are listed in USD and may be shown in your local currency at checkout. Applicable sales tax or VAT is calculated and collected at checkout.
6. Cancellation
You may cancel at any time from within the service or by emailing info@stokpax.com. Cancellation stops future renewals; your access continues until the end of the period already paid. Refunds are handled per our Refund Policy.
7. Your data
Your business data belongs to you. You can export lists and reports as CSV at any time. If you close your account, we will provide a complete copy of your data on request and delete it from our systems within 60 days, except where retention is required by law. See our Privacy Policy for details on personal data.
8. Acceptable use
You may not use Stokpax for unlawful purposes, attempt to breach its security, resell access without our written consent, or interfere with other customers' use of the service.
9. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. Support is provided by email at info@stokpax.com; Business-plan customers receive priority support.
10. Warranty disclaimer and liability
The service is provided “as is”. To the maximum extent permitted by law, our total liability arising from or related to the service is limited to the amounts you paid in the 12 months preceding the claim. We are not liable for indirect or consequential damages, including lost profits or lost data beyond our backup obligations.
11. Changes
We may update these terms; material changes will be announced by email or in-app at least 14 days in advance. Continued use after the effective date constitutes acceptance.
12. Governing law
These terms are governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer protections that apply in your country of residence.